Troubleshooting
6 articles
Solutions to common problems you might encounter while using Sounn. Each article includes step-by-step fixes and explains what causes the issue.
Quick Diagnostic
Before diving into specific issues, try these quick fixes:
- Restart Sounn completely (Cmd+Q, then reopen)
- Check that your audio devices are properly connected
- Verify macOS audio permissions in System Settings
- Update to the latest version of Sounn
No Microphone Signal
Troubleshoot microphone detection and signal issues. Covers permissions, device selection, and hardware problems.
Poor Measurement Quality
Fix low SNR warnings, noisy measurements, and other quality issues during the measurement process.
Correction Sounds Wrong
Diagnose and fix issues when applied correction sounds thin, harsh, or otherwise unpleasant.
Audio Latency Issues
Reduce processing latency for real-time audio playback and fix sync issues with video.
Device Detection Problems
Fix issues when audio devices don't appear in Sounn or disappear unexpectedly.
Export Issues
Troubleshoot problems exporting filters, including format compatibility and file errors.
Still having problems?
If none of these solutions work, our support team is here to help.
Contact Support